Here are our Frequently Asked Questions (FAQs). Simply click on each question to show the answer.
Frequently Asked Questions
Where can I park?
Some parking is available on the medical centre grounds, right in front of our surgery, entrance off Sunset Road and the building is at the bottom of the driveway. There is one designated parking place for disabled people. Kerbside parking is also available on Mercury lane adjacent to the Medical complex.
How can I make you my regular doctor?
Our receptionists will organise this for you. Please talk to them about enrolment.
Do you have weekend or night-time appointments?
The medical centre is open until 5pm Monday to Friday (except public holiday weekends).
How much does it cost to see the doctor? Are there any other charges?
Our standard fees are for a 15 minute appointment. There may be additional charges for extended appointments, procedures and materials used.
Can I bring other people with me when I see the GP?
We understand that you might feel more comfortable having someone with you during your appointment. We would encourage you to bring a support person if you wish.
What if I'm worried about my health but can't afford to pay the doctor's fee?
We are primarily concerned about health and well-being. If you feel concerned about paying for your medical care at our surgery, please discuss this with your doctor or our Reception Staff, as there could be several options available.
Who do I see when my doctor is away?
North Harbour Medical Centre provide continuity of care even when your usual doctor is away. All staff who work permanently at our surgery will be able to access your medical records and you can choose to see any of our doctors. Our Receptionists will be happy to advise you if you are not sure who you should see.
Do the doctors do house calls?
We pride ourselves in being able to provide better care when patients attend our Medical Centre. However, our doctors may do house calls when that is the best option. Please ask to speak to one of our nurses, if you think a house call may be necessary.
What happens if I need help after-hours?
If you are suffering any chest pain or life threatening illness it is always best to call 111 for an ambulance. If you call us out of our work hours, our telephone is diverted to a Medical helpline and is answered by an experienced nurse who will advise you on the best course of action to take.
Why do I have to see the doctor for my repeat prescription?
Repeat prescriptions are available without having to see the doctor depending on the medical condition. Most complex conditions and medications need reviewing every three months but some may only need to see their Doctor every six months. In your best interests the doctor needs to see you twice a year to be able to re-assess your condition in case medication changes are necessary.
Why is there a charge for repeat prescriptions?
Providing a repeat prescription can involve work by a receptionist, a nurse and your doctor. This provides an integrity and assurance of ‘Best Practice’.
What should I do if I have a complaint?
We constantly strive to provide the best general practice care that we can. However, if you feel unhappy about that service and have any complaints about the treatment or service you have received from us, we would really like to know.
It is our experience that most concerns can be resolved to everyone’s satisfaction by talking to our Practice Manager or to your GP. Do not hesitate to talk to us about any issues that are concerning you. Beyond that, we encourage you to provide full details of your complaint in writing to us as soon as possible so we can fully investigate your complaint. We have a ‘Complaints Policy and Procedure’ available at Reception.
How do I find out about test results?
Our Doctors or Nurses will contact you if your test results show something wrong. We do not routinely contact you with normal results but you are welcome to ring our nurses if you would like to discuss any results you may have.
Why is my GP sometimes not ready to see me on time?
We do our best to keep to appointment times. However, we place priority on giving each patient the attention they need and it is often difficult to anticipate how long this will take. Sometimes the doctors have to look after someone urgently or liaise with the hospital before they can see you. Please let our receptionists know if you are concerned about the amount of time you have been waiting.
Can you let me know if my doctor is running late?
This would be very difficult to predict especially with only a few minutes of advanced notice. A doctor may run late due to an emergency, or a longer than predicted patient appointments, for example but could then be back on time quickly due to a late cancellation.
Will the GP talk to other people such as family members or my insurance company about me?
The information you share with your GP will not be shared with anyone without your verbal or written permission. We will always make contact with you or your Next Of Kin if anyone asks for information about your healthcare, so long as you keep your contact information up to date.
Do you provide maternity services?
We provide care if requested during pregnancy, especially in the first three months but we do not act as lead maternity carers.
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